Security

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Security

eSupport Health values the trust you place in us to safeguard your data. We take our responsibility to protect information seriously and strive for complete transparency around our security practices, detailed below. Please also view the Privacy Policy that further details how we handle data.

Physical Security

Our technical infrastructure is hosted in world-class data centers at Amazon Web Services (AWS) and Google, which has achieved regulatory compliance and certification in over a dozen of the highest standards including HIPAA, ISO 27001, SOC Type 1 & 2, and HITRUST CSF.  Physical security controls include 24×7 monitoring, video surveillance, and biometric entry in multi-layered facilities.  For more information about the fortification of AWS by design please visit AWS data center security. Google Data and Security information is also available.

Compliance

eSupport Health has achieved HIPAA compliance and can therefore accept or process Protected Health Information (PHI) securely in accordance with these standards. eSupport Health re-certifies this compliance annually.

eSupport Health is compliant with the Payment Card Industry’s Data Security Standards (PCI DSS 3.2) and can therefore accept or process credit card information securely in accordance with these standards. eSupport Health re-certifies this compliance annually.

Access Control

Access to eSupport Health’s technology resources is allowed only through secure channels (e.g., VPN/SSH) and requires multi-factor authentication.  Permissions are provided on a “need-to-know” and “least privilege” basis using an Identity and Access Management system (IAM), with permissions reviewed quarterly.

Security Policies

eSupport Health reviews its information security policies on an annual basis. Employees must acknowledge policies annually and undergo additional training such as HIPAA training, PCI, or other skills and development training as necessary to adhere to all applicable specifications and regulations.

Personnel

We conduct background screening at the time of hire (to the extent permitted by law and applicable countries) and communicate eSupport Health’s information security policies to all personnel, who are required to sign non-disclosure agreements and receive ongoing security training.

Encryption

eSupport Health technology solutions utilize encryption for data-in-transit and data-at-rest.  All outgoing e-mail messages and attachments will attempt to be sent using encryption automatically and our policy mandates that confidential information must only to be sent using encrypted channels.

Development

Our development team employs secure coding techniques and best practices, focused around the OWASP Top Ten. Development, staging, and production environments are separated – with all changes requiring review and approval prior to being deployed.

Information Security Incident Management

eSupport Health maintains information security incident response policies and procedures covering the initial response, investigation (if necessary), and remediation. These policies are reviewed regularly and tested bi-annually.

Data Breach Notification

Our breach notification procedures are consistent with our obligations to applicable laws and standards. We are committed to keeping our customers fully informed of any matters relevant to the security of their account and to providing customers all information necessary for them to meet their own regulatory reporting obligations.

Business Continuity

AWS & G Suite have guaranteed uptimes over 99.9% and 24/7 e-mail & phone support.

eSupport Health’s databases are backed up and verified regularly. Backups are encrypted and stored to preserve their confidentiality and integrity and are tested regularly to ensure availability.

Your Responsibilities

Keeping your information private and secure also requires that you maintain the security of your account by using sufficiently complicated passwords and storing them safely. You should also make sure that you have sufficient security on your own devices used to access our services.

Logging and Monitoring

Application and infrastructure systems log information are preserved in accordance with regulatory requirements. We will provide customers with reasonable assistance in the event of a security incident.

Mary Rouvelas, JD

Senior Counsel, American Cancer Society Cancer Action Network

Mary is Senior Counsel to the American Cancer Society Cancer Action Network (ACS CAN). She created and directs the Judicial Advocacy Initiative, managing law firms that donate pro bono public policy work to ACS CAN. The initiative currently has nine multinational firms working on health issues ranging from access to care to tobacco control. Mary also serves on the Activism Advisory Committee for the National Multiple Sclerosis Society (NMSS), which advises the NMSS’s Chief Executive Officer on how to use public policy to change the lives of people affected by MS. Mary graduated magna cum laude from Wellesley College, and earned her Juris Doctor from University of Virginia School of Law. She is admitted to practice law in Virginia, the District of Columbia, the US Courts of Appeals for the Fourth and DC Circuits, and at the US Supreme Court.

Victoria M. Leavitt, Clinical Director

Chief Scientific Officer (CSO)

Vicky is a neuropsychologist specializing in the psychological and cognitive symptoms of MS. For over ten years, Dr. Leavitt’s research has focused on symptoms that affect quality of life for people living with MS, including fatigue, cognitive impairment, depression, anxiety, and loneliness. She also studies neural network alterations in MS.

In 2018, Dr. Leavitt received a grant from the National Multiple Sclerosis Society to support a clinical trial of eSupport. With enough rigorous trial evidence supporting the benefits of online support groups, we hope to move from a world in which we recommend support groups to one in which we prescribe support groups.

Dr. Leavitt is an assistant professor in the Department of Neurology at Columbia University Irving Medical Center. She has received grants from the National Institutes of Health, the United States Department of Defense, and the National Multiple Sclerosis Society.

Vicky earned a Bachelor’s of Science in Human Development from Cornell University in Ithaca, New York, and received her Ph.D. from the City University of New York.

Bill Zeman

Chief Developer

Technology leader with 20 years of experience in website development, content management systems and database applications. Bill has founded companies and served as CTO, including for two Scott Galloway startups, L2 (acquired by Gartner for $134M in March 2017) and Section4 (also known as Prof G) through January 2020. As founding CTO of Section4, a video-focused business media startup, Bill helped set the strategic business direction and participated in leadership decisions. He also designed and implemented the full-stack content-delivery solution for videos, podcasts and articles. He implemented best-of-breed stack components to keep costs to a minimum with high flexibility and maintainability, featuring a headless Wordpress CMS, React frontend, and AWS, JWPlayer, Stripe, Zoom, and hubspot integrations. Bill holds a B.A. from Brown University.

Jamie Tobias

Head of Growth & Partnerships

Jamie Tobias joined eSupport Health as Head of Growth & Partnerships in March of this year. In this new role, Jamie is focused on building relationships with MS Centers around the country, launching new marketing initiatives and providing overall advisory support to the organization. Before joining eSupport, Jamie was VP of Business Development at Section4, an online education startup founded by NYU Professor Scott Galloway. Before joining Section4, Jamie spent 9 years at NYU's Stern School of Business, most recently as Assistant Dean where she oversaw a portfolio of the school's most strategic global programs and relationships.  Prior to joining NYU, Jamie spent 3 years as Vice President of Business Development for Marquis Jet Partners (now NetJets) and held various positions at American Express managing large enterprise partnerships.

Lenny Teytelman, PhD

CEO & Co-Founder, protocols.io

Lenny is Chief Executive Officer and co-founder of protocols.io, a leading platform for collaborative research method development and sharing, leveraging web and mobile technology to create a global online community of researchers. The collaborative platform is used for sharing science methods, computational workflows, clinical trials, operational procedures, safety checklists, instruction manuals and more. Lenny holds a B.A. in Mathematics from Columbia University and a Ph.D. in Genetics and Computational Biology from the University of California, Berkeley. He was also a Postdoctoral Researcher at MIT.

Zongqi Xia, MD, PhD

Principal Investigator, Pittsburgh Institute of Multiple Sclerosis Care and Research

Dr. Xia is a Principal Investigator in the Pittsburgh Institute of Neurodegenerative Diseases & the Pittsburgh Institute of Multiple Sclerosis Care and Research. He is an Assistant Professor of Neurology, Biomedical Informatics and Bioengineering at the University of Pittsburgh. Dr. Xia holds a B.A. from Swarthmore College, MD and PhD from Case Western Reserve University, and a Master’s degree in Clinical Investigation from Harvard Medical School. Dr. Xia completed his Neurology residency at the Brigham and Women’s Hospital and Massachusetts General Hospital, and a post-doctoral fellowship at Harvard and Broad Institute. Dr. Xia's interdisciplinary translational research program leverages multi-stream data from patients and applies data science approaches to address clinically relevant questions in the field of multiple sclerosis and related disorders.

Brenda Williams, MFA

Executive Director, Human Resources at the Depository Trust & Clearing Corporation (DTCC)

Brenda Williams is an Executive Director at The Depository Trust & Clearing Corporation (DTCC) with over 25 years of experience in Human Resources. Brenda concurrently serves as Chief of Staff to the Chief Human Resources Officer and Global Head of Employee Relations. Within this role, she is responsible for leading HR strategic planning, providing oversight of human capital risk for the organization, and developing an integrated, global employment practices function. Prior to this role, Brenda led DTCC’s Learning and Talent Management team with responsibility for leadership development, learning solutions, talent/succession planning and organizational development. Before joining DTCC in 2009, Brenda held a number of HR leadership roles, including positions at Merrill Lynch, Bank of America and American Express. She is an active mentor and has a long history of supporting arts & education-related community initiatives. She holds a B.A. from Yale University and an MFA from Columbia University.

David Wennberg, MD, MPH

Board Member, Quartet Health

David is a board member and former Chief Executive Officer of Quartet Health, a technology company focused on patients with chronic medical and concomitant behavioral health conditions. The company's goal is to use technology to transform mental health through partnering with health insurers and providers to deliver an integrated model of care. Previously, David was Chief Executive Officer at High Value Healthcare Collaborative, a consortium of 15 healthcare delivery systems who participated in data collaboration. David has a Doctor of Medicine degree from McGill University and a Master's in Public Health from Harvard University.

Alexei Stoliartchouk, MS

CTO, CPO & Co-Founder of Protocols.Io

Alexei is Cofounder and Chief Technology Officer of protocols.io, a leading platform for digital respiratory academic research that leverages web and mobile technology to create a global online community of scientists. The collaborative platform is used for sharing science methods, computational workflows, clinical trials, operational procedures, safety checklists, instruction manuals and more. Alexei has expertise in leading the development process of complex technologies that help professionals share and discover life sciences from concept to production. Alexei holds a B.S. from the Moscow Aviation Institute and his Master's degree from the University of Memphis.

Victoria M. Leavitt, PhD, FAAN

Chief Scientific Officer (CSO)

Vicky is a neuropsychologist specializing in the psychological and cognitive symptoms of MS. For over ten years, Dr. Leavitt’s research has focused on symptoms that affect quality of life for people living with MS, including fatigue, cognitive impairment, depression, anxiety, and loneliness. She also studies neural network alterations in MS.

In 2018, Dr. Leavitt received a grant from the National Multiple Sclerosis Society to support a clinical trial of eSupport. With enough rigorous trial evidence supporting the benefits of online support groups, we hope to move from a world in which we recommend support groups to one in which we prescribe support groups.

Dr. Leavitt is an assistant professor in the Department of Neurology at Columbia University Irving Medical Center. She has received grants from the National Institutes of Health, the United States Department of Defense, and the National Multiple Sclerosis Society.

Vicky earned a Bachelor’s of Science in Human Development from Cornell University in Ithaca, New York, and received her Ph.D. from the City University of New York.

Ed Moed

CEO, Hot Paper Lantern

Ed is the Chief Executive Officer of Hot Paper Lantern, an agency that fuses marketing and communications with business consulting and technology solutions to help make brands more relevant. Ed is an industry veteran with more than 25 years of experience. He leads business strategy and provides overall direction to operations, finances, new services development, client services and new business. He is currently a trustee for his alma mater, Drew University, and has been on various other boards and advisory councils including Council of PR Firms, YJP, the Montclair Art Museum, Little Kids Rock and MyGoodDeed.org. Ed holds his B.A. from Drew University.

Phil De Jager, MD, MPhil

Director, MS Center, Columbia University Irving Medical Center

Dr. Phil De Jager serves as Director at the Center for Translational Computational Neuroimmunology and Multiple Sclerosis Center at Columbia University Irving Medical Center. He is also a professor in the Taub Institute for Research on Alzheimer's Disease and the aging Brain. His focus is on characterizing and targeting the neuro-immunologic component of neurodegenerative diseases. Dr. De Jager's work as a clinician-scientist is to apply modern methods of neuro-immunology, statistical genetics, and systems biology to the understanding of common neurodegenerative diseases such as MS. After graduating summa cum laude with a B.S. from Yale University, Dr. De Jager received a PhD in Neurogenetics from Rockefeller University and an MD from Cornell University Medical College, before completing his MMSc in Clinical Investigation at Harvard Medical School (HMS) and MIT.

Sean Cavanaugh, MPH

Former Deputy Director, Center for Medicare & Medicaid Services (CMS) under President Barack Obama

Sean is currently the Chief Commercial Officer and the Chief Policy Officer at Aledade, Inc., a platform that assists primary care providers such as independent practices, health centers and clinics, through offering data, analytics and regulatory expertise. Previously, Sean served as Deputy Administrator and Director at the Center for Medicare and Medicaid Services (CMS) under President Barack Obama. He has extensive expertise in the health care space and a deep passion for aiding those with disabilities. Sean holds a B.A. from University of Pennsylvania and Master’s of Public Health from Johns Hopkins Bloomberg School of Public Health.

Laura A. Kozak

LPC

As a Licensed Professional and National Certified Counselor, Laura has over 15 years of experience providing inpatient crisis care, clinical project management, and behavioral counseling for children and families. She recently served as a resilience coach in a clinical trial telehealth intervention for individuals with multiple sclerosis and their caregivers. She has a B.A. in Psychology, M.A. in Clinical Mental Health Counseling and Ed.S. in Counseling Services from Rider University. In her free time, Laura enjoys practicing self-care and wellness, which includes yoga, essential oils and spending time at the beach.

Amanda R. Cohen

MSOT

Amanda Cohen is an Occupational Therapist working with people who have neurologic impairments, helping them to recover and maintain the skills necessary for daily living. She assists in improving function, modifying lifestyle, and achieving goals to enhance overall quality of life. Amanda has training in group therapy, and values the support provided in that setting. She is a New Jersey native, now residing in Miami, Florida. Amanda holds a B.A. in Psychology, and received her M.S. degree in Occupational Therapy from New York University. For several years Amanda has led "Neurotango" classes, tango dancing as a therapeutic treatment for individuals with neurologic disability, to improve ambulation and functional mobility.

Robin Reyes

Chief Technology Officer (CTO)

As Chief Technology Officer, Robin oversees the information technology strategy and provides leadership on governance, risk, and compliance.

Robin brings over 15 years of technology leadership experience to eSupport Heath. In his previous role as Global Director of Information Technology, Robin was responsible for IT operations at Geotext—and later Lionbridge Legal—where he led the technology team in a broad range of functions to ensure the continuity of services and safeguarding of data for the world’s top law firms, financial institutions, and other leading enterprises.

Robin is recognized by ISACA as a CISM (Certified Information Security Manager) and holds a B.A. from the City University of New York.

An avid sports fan, Robin has developed a love for playing golf. He also ran the 2021 TCS New York City Marathon.

Joe Duncan

Chief Executive Officer (CEO)

Joe is the cofounder of eSupport Health and has served as its CEO since the company was formed in November 2019. He is a seasoned executive with over 20 years of experience in founding, building, and leading effective organizations, and whose counsel is sought out across a variety of businesses.

Since 2012, Joe has served as an advisor to the CEO of protocols.io, the leading digital repository for academic research. He led protocols.io’s initial seed round and continues to be actively involved as a trusted advisor to the company.

From 2015 to 2017, Joe served as General Manager at Lionbridge Technologies, where he established the Legal Division, following Lionsbridge’s acquisition of Joe’s company, Geotext Translations, Inc.

In 1997, Joe founded and served as CEO of Geotext, a multimillion-dollar business providing premium language services to global 100 law firms and major corporations. Geotext became the go-to translation company for many of the world’s most critical cross-border legal matters. At its peak, Geotext had over 120 full-time employees and 3,500+ contractors around the world. In 2015, Geotext was acquired by Lionbridge.

Joe holds a B.A. in English Literature, with a Minor in Political Science, from the University of Southern California and an M.F.A. from Columbia University. Joe enjoys reading, running, and hiking in the Adirondacks with his family. Recently Joe learned to surf which involves more wiping out than catching waves, but he enjoys the challenge.